work depends on a Project/Task Supervisorjoining our team to
support our government client’s activities in their locations.
At GDIT, people are our differentiator. The Project/Task Supervisorsupports and manages the responsibilities of the successful completion of all tasks in assigned projects.
The Project/Task Supervisor inspects the accomplished work of the team of O&M technicians to ensure that it is aligned with quality deliverables, work products and documentation, focuses on preventing, detecting, and correcting potential quality issues before they impact any project, tasks or operations, advocates process improvement, using lessons learned early in the project to improve both the project processes and the end products and conducts audits and reviews/analyzes data and documentation.
The Project/Task Supervisor reviews and evaluates incident management databases/tools to ensure adherence to company and customer quality standards.
Description of Duties:
Reviews incident, request, change, and task tickets for quality and accuracy
Reviews change requests and artifacts for quality and compliance with standards
Reviews databases and tickets for accuracy
Conducts spot checks to identify discrepancies
Compiles ticket data and provides performance metrics and analysis
Provides training to other resources assigned quality control duties
Ensures product and processes are executed to documented requirements.
Interfaces and interacts with other teams, management, and the customer to achieve objectives.
Captures quality data and helps prepare reports on quality metrics and results, assist with identification, resolution and closure of non-conformances/non-compliances.
Tracks and reports progress of product through life cycle and support materials / tooling.
Perform work phases in all phases of product life cycle from incoming through product verification, validation
Participates in special projects as required.
BA/BS in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience.
5+ years of directly related experience.
Bachelor's degree or equivalent combination of education and experience
5 + years' experience in the quality control/assurance discipline
Experience with Microsoft products with focus on MS Excel
Be familiar with ISO-9001 and 20000, Software Capability Maturity Model (CMM), Software Acquisition Capability Maturity Model and ITIL
Possess comprehensive knowledge of the quality control and/or assurance disciplines
ITIL Intermediate certification
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI and Polygraph.
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General Dynamics Information Technology is an Equal
Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability,
or veteran status, or any other protected class.
At GDIT, our "People First" culture commits to every employee feeling valued and supported throughout their career. Our comprehensive Total Rewards package – including programs focused on financial, physical, emotional and social well-being – demonstrates this commitment.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.