The candidate will provide support to the Project Manager and is expected to document and resolve any issues that arise from day-to-day bulk extraction and digital conversion operations. The candidate will be responsible for answering government inquiries that include locating high-priority records requests that affect one or more Veterans’ benefits from being serviced. Further, the ability to perform detailed root cause analysis and effectively communicate remediation steps is paramount in the candidate performing their duties. In addition, the candidate will provide an oral and written discussion of analytical findings using narrative and graphic forms.
Provides technical, administrative, and operational leadership to assigned task(s), including contract and subcontractor management.
Supervises assigned staff.
Participates in the development of technical project plans, proposals, reports, schedules and task order and administrative reporting.
May also perform high level technical services on assigned task(s).
Conducts planning and provides recommendations to client on task workload.
Coordinates risk tracking process
Attends customer meetings and may serve as client liaison.
Interacts with vendors, other agencies, and other client staff and stakeholders.
Coordinates development of deliverables and products.
Bachelor’s Degree in any business-related field, engineering, or a related scientific or technical discipline with at least 5+ years of experience overseeing custodial control of vendor/government records
2+ years of progressive experience with managing programs with quality metrics to support program compliance where service level agreements or service level requirements exist
2+ years experience identifying risks and mitigation and performing root cause analysis to diagnose issues affecting production goals, capacity, and quality
Experience assisting the Project Manager with project budget, creating project timeline and project objectives
Experience tracking metrics by creating daily incidents and requests reports for project management
Experience with customer service, support, and interaction
Experience with requirements collection, vetting, and validation
Experience with collaboration tools, like MS Teams and Skype
Proven success to lead, direct, and coordinate team activity in a fast-paced, high-stress remote environment
Demonstrated experience with task management, organization, and coordination
Outstanding written and oral communication skills at the team, program, and senior leadership level and ability to manage and work through high conflict situations. Attention to detail is critical and effective customer-facing skills.
Experience working in an automated environment with direct hands-on experience reviewing production goals and quality
Project Management Professional (PMP) Certification
Experience working with VA community and agencies
View information about benefits and our total rewards program.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
The likely salary range for this position is $88,000 - $132,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.