Customer Service Liaison
Customer Complaint Resolution
Customer Service
Help Desk Support
Prioritization
Technical Support
REQ#: RQ143245
Requisition Type: Regular
Your Impact
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job Description
Customer Service Liaison
The Customer service liaisons is a professional who will facilitate a working relationship between clients and the Service Desk Technicians by providing excellent customer service. The Customer service liaison will foster an environment of customer advocacy within the organization.
Responsibilities:
Providing technical support when needed.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Take the extra mile to engage customers.
WHAT YOU’LL NEED TO SUCCEED:
● Education: CompTIA Security+
● Required Experience: 3+ years of related experience
● Required Technical Skills: Technically proficient in a Windows environment
● Security Clearance Level: Must be able to maintain a secret clearance
● Required Skills and Abilities: communication, problem solving, critical thinking, Customer Service
● Preferred Skills: Active Directory, ServiceNow, PowerShell, Microsoft Office
● Location: Doral, FL
●US Citizenship Required
GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
Work Requirements
3 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ - CompTIA
10-25%
U.S. Citizenship Required
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.