Desktop Support Engineer - National Library of Medicine

Clearance Level
Help Desk
Bethesda, Maryland

REQ#: RQ85182

Travel Required: None
Requisition Type: Regular

At GDIT, people are our differentiator. We are seeking a Desktop Systems Engineer to join our team to support the National Library of Medicine (NLM) activities. As a Desktop Systems Engineer providing customer support to its users and staff, you will be a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining client desktops and other small systems and be responsible for all aspects of small systems configuration, performance, and operation. You will be part of a 10-person team supporting NLMs mission to be the nations primary library supporting biomedical schools across the US.


This role is supporting a critical mission for the public health, working at the prestigious National Institutes of Health main campus in Bethesda, MD. Your technological inputs and service experiences of how to provide outstanding customer support will be taken as inputs to further enable you and the team to make the NLM customer experience even better.  After serving NLM, there are many opportunities to move into other more experienced roles across the GDIT huge portfolio of projects, providing you career growth while part of a dynamic and vital company.

In this role, a typical day will include:

•    Broad direct contact and work with users of all levels, IT Service Center staff, network and other technical staff
•    You will be the frontline of NLM customer support, providing outstanding friendly service that is technically tuned for maintaining and supporting highly available and responsive client desktops and other small systems.


•    Associates degree or equivalent and three years relevant work experience
•    Experience working in an enterprise environment
•    Strong technical experience that includes maintenance, repairs, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment
•    Experience with desktop standards, desktop management, software deployment, systems administration, and data integrity and recovery.
•    Specialized experience including troubleshooting Windows 10 Professional and supporting client configuration, administration and network access in the Microsoft 10 environment.
•    Experience with installing, configuring and using a wide range of COTS desktop and network software and COTS desktop hardware

•    Must have A+, MCP/MTA certifications or be able to obtain within six months of hire date.
•    Experience with Mac and Apple products

•    Excellent verbal and written communication skills and ability to effectively interact with team members, other teams, managers, and Government personnel.
•    Ability to obtain and maintain a NIH Public Trust


•    BS degree in a related field
•    Ability to work effectively as part of a team

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.