Systems/Cloud/Operations Manager

Clearance Level
None
Category
Information Systems Management
Location
Washington, District of Columbia

REQ#: RQ109752

Travel Required: None
Public Trust: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country.

We are seeking  a Systems/Cloud/Operations Manager to support work on our federal client, the Commodity Futures Trading Commissions (CFTC) infrastructure operations, maintenance, and support services. This is a full-time position located at the customer site to perform these areas of responsibilities:

  • Oversees and directs all aspects of operations and maintenance (O&M) of the infrastructure
  • Exercises leadership and day-to-day management of technical teams tasked with the operations of the servers and network
  • Serves as the senior-level escalation point for infrastructure staff that responds and resolves all infrastructure operational issues
  • Oversee mix on-prem and cloud infrastructure environment
  • Manages government customer relationships to maintain infrastructure operations
  • Meet or exceed all service level agreements (SLAs) and ensure meeting of deliverables
  • Develops and maintains policies and procedures for all IT infrastructure operating environments
  • Reports key metrics on network infrastructure operational activity
  • Manages, participates and oversees the maintenance of all assets for the data center, networks, and other infrastructure
  • Provides strategic direction for growth for technology infrastructure operations capacity planning
  • Supervises employees including selecting, training, assigning and evaluating work, counseling, disciplining, and/or terminating
  • Performs other related duties as required

Required

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline
  • 12+ years of hands on experience, of which at least 8 years is specialized experience in data center and network operations maintenance and management; or without degree 14 or more years of experience related to position
  • Ability to obtain and maintain Public Trust clearance
  • At least U.S. Resident
  • Active PMP certification
  • At least one current technical certification: MCSE, MCSA, CCNA, CCNP or equivalent, Azure cloud
  • Experience with supporting infrastructure for M365 a plus
  • Previous experience managing a technical team on a federal government contract
  • 7+ years managing technical teams
  • Hands-on experience with infrastructure/network operations support to include the ability to step in when team member is absent to cover knowledge gaps
  • Experience developing and implementing operational plans, processes, and infrastructure methodologies and training team members on these plans to meet contract SLA/SLR requirements
  • Experience in operations and project management
  • Considerable knowledge of network-based systems operations and maintenance
  • Strong knowledge of network and cable management systems
  • Knowledge of data center operations and capacity planning
  • Knowledge of methods and procedures for troubleshooting incidents and outages
  • Hands-on knowledge of data center networks, storage area networks (SAN), Linux, MS Windows and VMWare environments
  • Strong customer-focus skills with ability to recognize customer requirements, assist customer in achieving their goals, manage customer expectations and consistently achieve high customer satisfaction
  • Excellent analytical and problem solving abilities
  • Excellent verbal and written communications skills
  • Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously
  • Ability to work well with people from different disciplines with varying degrees of technical experience
  • Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.
  • Be on call for critical systems outages and have the ability to set up and run the Incident/Outage Communications Bridge
  • Oversee maintenance activities during 2nd shift and escalations from 2nd shift.
  • Oversee maintenance during weekend as and when required.

WHAT GDIT CAN OFFER YOU

  • Full-flex work week
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees

GDIT CAREERS

Opportunity Owned

Discover more at www.gdit.com/careers  

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.