Helpdesk Technician- Tier 1

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia

REQ#: RQ123203

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter.

We are seeking a Tier One Helpdesk Technician to support work on our federal client, the Commodity Futures Trading Commission's (CFTC) infrastructure operations, maintenance, and support services.

Roles and Responsibilities:

This person will provide technical assistance to computer system users by answering questions and resolving computer problems concerning computer hardware and software including printing, office tools, email and Windows OS. Perform computer related troubleshooting and maintenance including virus removal/password resets/COTS and 3rd party software installs. Provide friendly and helpful customer service as a first point of contact. Provide software and hardware technical support to end-users. Provide phone support to desktop and laptop customers in house and remotely. Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers, and fax machines. Assist the client in resolving laptop computer-related and networking issues. Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance. Maintain working knowledge of products and/or services. Prepare reports and correspondence as needed. Enter and track within the trouble ticketing system. Work performed must completed using approved CFTC standard operating procedures and processes. Recommend improved procedures for responsibilities. Inform and educate clients by explaining procedures; answering questions; providing information.

Skills Required: High School Diploma/GED and one to two years of experience in IT. Demonstrate good social skills in a professional environment. Work in a team environment. Excellent verbal communications. Customer focus and service-oriented. Attention to detail and ability to multi-task.

Desired certifications:

ITIL v3

HDI

WHAT GDIT CAN OFFER YOU

  • Full-flex work week
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees

GDIT CAREERS

Opportunity Owned

Discover more at www.gdit.com/careers  


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.