Systems Administrator (Tier 2 Deskside Support), Mid

Clearance Level
Top Secret/SCI
Category
Systems Administration
Location
St Louis, Missouri
Onsite Workplace
Key Skills For Success

Troubleshooting

Windows System Administration

Workstations

REQ#: RQ162727
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

​Transform technology into opportunity as a Systems Administrator (Tier 2 Deskside Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator (Tier 2 Deskside Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator (Tier 2 Deskside Support) joining our team to Support our intelligence customer in St. Louis, MO.

HOW A SYSTEMS ADMINISTRATOR (TIER 2 DESKSIDE SUPPORT) WILL MAKE AN IMPACT

Job Description:

The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA.  End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.  The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.

Primary Responsibilities:

  • Provide support for implementation, maintenance, and incident troubleshooting of IT systems
    • Manage hardware in all stages including unpacking and setup of end user devices
    • Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
    • Install application software on end user device workstations via scripted install packages
    • Inventory management of UDS deployed software and end user devices
    • Network and locally attached printers
  • Assist users in accessing and using IT systems
    • Provide user education and training in basic hardware and software functions
  • Create and maintain documentation and SOPs to train new employees
  • Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
  • Identify and execute process improvements and other enhancements that improve operational efficiency.

 
WHAT YOU’LL NEED TO SUCCEED:

Basic Qualifications:

  • TS/SCI Clearance w/ ability to obtain CI Poly
  • Knowledge in one or more of the following areas:
    • Workstations (thin and thick clients)
    • Monitors
    • KVMs
    • Print, Fax and Scan Support Services
    • Audio Visual Services
    • Voice and VTC Support Services
    • Desktop Image Management
    • Virtual Desktop Infrastructure (VDI) Support Services
    • Home Directory and Profile Support Services
    • E-mail Support Services
    • Software Support Services
    • Domain Name Services (DNS)
    • Dynamic Host Configuration Protocol (DHCP)
    • Patch Management (Windows)
  • Excellent troubleshooting capabilities and strong communication skills.
  • Strong work ethic and attention to detail
  • Strong organizational skills
  • Strong writing skills (document creation and management)
  • Strong time management skills and ability to work flexible schedules to meet job requirements
  • Ability to work independently on projects and/or tasks
  • Ability to regularly stand and walk between buildings on a large campus
  • Ability to move and lift computers, printers, monitors, and other hardware
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
  • Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
  • Team player and willing to both share knowledge and learn from others to ensure team's success
  • Enthusiasm and ability to adapt to new and changing technologies
  • A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Thick & thin web-based applications
  • ITIL v3 Foundations
  • Technical writing

Education & Experience:

  • Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#Rover2022

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+, CE - Comptia Security+

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.