As an Access Management Specialist, you will be responsible for managing user accounts and controlling physical access to classified and unclassified network devices, communication systems for GEEC-C and DoD customers. As part of the Access Management Team, this position will provide friendly telephone, online, and in-person customer support to resolve service requests and issues related to physical security and system access management in a DoD environment. The Access Management team is highly visible and requires constant coordination with internal teams along with direct interaction with customers, IT staff, DA civilians and Military officials. This role requires a flexible work schedule and the ability to work early and late hours. A professional attitude and strong work ethic are a must; along with the ability to work in a fast-paced, dynamic environment both independently or as part of a team effort.
Monitor incidents and service requests using BMC Remedy ITSM and provide the requested support within established Service Level Targets (SLT).
Processing of System Access Authorization Requests (SAAR) DD2875s.
Verify Joint Personnel Adjudication System (JPAS) status of personnel requiring access to the GEEC-C AoR.
Take appropriate action as necessary to ensure proper handling of classified material in order to mitigate any possibility of breaches in security, policy, or procedures.
Effectively manage time and effort to ensure on-time completion of all assigned tasks. Support special projects as needed to achieve organizational goals and/or mission objectives.
Coordinate with external organizations such as 7th Signal Command (Theater), Network Enterprise Technology Command (NETCOM), U.S. Army Cyber Command (USARCYBER) and Defense Information Systems Agency (DISA) as needed to support customer request.
Assist in the creation, maintenance and/or review of written documentation and procedures for the GEEC-C and Access Management Team.
High School +4 or AA/AS +2 or BA/BS +0 years customer service.
Ability to secure and maintain a SECRET level security clearance.
Strong problem solving, troubleshooting and analytical skills.
Excellent organizational skills.
2 or more years’ experience supporting Information Assurance and Security related functions
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.