Field Technician - CDC

Clearance Level
None
Category
Field Engineering
Location
Atlanta, Georgia
Onsite Workplace
Key Skills For Success

Customer Service

Desktop Computers

Handheld Devices

Laptops

Remote Access

REQ#: RQ170582
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

GDIT is seeking a Field Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) onsite team in Atlanta, GA

In this role, you provide 100% onsite with some remote troubleshooting of technical problems. Advising users on the appropriate action for resolution on a wide range of technologies and issues.  The right candidate will have impeccable attendance, excellent communication skills and be highly skilled in multi-tasking.
 
The position is for full time employment and will be based at the CDC's Roybal campus on Clifton Rd, Atlanta.
 
RESPONSIBILITIES

  • Provide outstanding customer support assistance via phone and email in Windows 10
  • Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
  • Meet SLAs in a high volume work environment and the main CDC campus.
  • Utilize solid MS  Office 365 Outlook
  • Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
  • Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
  • Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices

 
QUALIFICATIONS

Required Skills and Experience:

  • High School Diploma or GED
  • 3+ years of IT related experience troubleshooting hardware and software, and connectivity issues
  • IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365
  • Familiarity with a high paced SLA driven environment
  • Experience troubleshooting Windows 10, MS Office 365 Outlook
  • Experience configuring MAC desktops and Laptops
  • Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
  • Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
  • Knowledge of a Ticketing System

Desired Skills and Experience:

  • Professional customer service skills with the proven ability translate technical findings
  • Highly skilled in multi-tasking
  • Excellent communication skills
  • Critical thinking skills and ability to troubleshoot dynamic issues
  • Impeccable attendance record
Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.