Manager Information Systems ITC# 1800

Clearance Level
Information Systems Management
Bossier City, Louisiana

REQ#: RQ59774

Travel Required: 25-50%
Public Trust: None
Requisition Type: Regular

GDIT TSS Leveraged Services is looking for a Senior Manager of Information Systems in Bossier City, LA. to support a large number of complex IT initiatives across multiple locations and works with program management personnel to ensure operational hand off and daily operations

The Candidate will have the responsibilities in Operational Leadership including:

  • Lead all aspects of programmatic support including day to day engineering, implementation, and operations
  • Work across Platforms leadership team to develop and mentor teams of dedicated and leveraged architects, engineers, admins, and business operators
    • Assess talent and diagnoses gaps
    • Determines IT workforce planning needs
    • Identifies specifics workforce strategies for upskilling, cross-skilling, and succession planning
    • Implements IT workforce management for task and assignment management
    • Continuously Monitors KPIs and utilization for ensuring IT Service Management
  • Supports TSS wide platform homeroom and offering wide General, Functional, and People objectives
  • Directs teams leading issue resolution support, including II and III level support for operations

Business Management:

  • Collaborates broadly to support internal and customer business development activities example being request for information (RFI), request for proposals (RFP), notional scheduling, and rough order of magnitude (ROM) estimates
  • Fosters strong customer relationships and gathers Voice of Customer feedback from stakeholders to continually optimize governance and decision-making processes
    • Manage allocated budget and create business cases to support investment prioritization and decision making
    • Develop operating-level agreements, service-level agreements, and service-level objectives

Technology Management

  • Keeps abreast with evolving threats/risks, industry trends and works to implement best practices in the organization
  • Defines, tracks, and communicates specific KPIs to improve adoption and guide continuous improvement efforts
  • Implements industry standards service delivery and development methodologies, including ITIL v4 best practices within services to increase its responsiveness and growth

Business Transformation

  • Recommends business process changes for better adoption of services
  • Identifies and evangelizes business and technology trends that can improve business outcomes

Required Skills

  • Required Experience and Education
  • BA/BS, or equivalent years of experience and 5+ years experience, 10 years preferred
  • Over 5 years of experience in IT platforms, systems, and work IT service delivery management preferred
  • Extensive experience in IT service delivery via KPIs, strategic planning, budgeting, and allocation
  • Has participated in business development activities; responding to request for information/proposal (RFI/RFP) and authoring proposals to build GDIT business pipeline
  • Possess aptitude for finance and budgeting activities that supports the business
  • Experience managing and overseeing staff minimum size 15+ preferred
  • An ability to motivate and manage a team of staff supporting the organization’s goals and an ability to lead the process of developing an platform vision for the future
  • An ability to cultivate and build collaborative working relationships with a broad range of enterprise  and GDIT customer/program stakeholders
  • A well-developed understanding of and appreciation for business needs and a commitment to leading his/her team in delivering high-quality, prompt, and efficient service to the business
  • A understanding of and appreciation for Technology Shared Services organizational mission, values, and goals and consistent application of this knowledge
  • Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
  • An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative, and actionable manner
  • A working knowledge of the following areas of technical expertise: system design and architecture, ITIL and IT Service Management, organizational change management, and IT financial management
  • Solid knowledge of Cloud Computing (AWS, Azure, Google), Windows, Unix/Linux, Storage & Mainframe
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.