IT Operations & Maintenance Service Delivery Manager

Clearance Level
Data Center Infrastructure
Washington, District of Columbia

REQ#: RQ108298

Travel Required: None
Public Trust: MBI (T2)
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country.

Responsibilities: Manage data center operations which cover managing site facilities and maintenance, security and surveillance systems, system installations and the overall customer experience

Ensure delivery of services as per client requirements and control cost and manage vendors

Manage the monitoring and maintenance uptime of facilities, the minimizing of breakdowns and maximizing process and system efficiencies (e.g., maintenance and administration of servers/databases/applications/network/non-IT infrastructure)

Manage the planning and administering of hardware equipment, software, and maintenance agreements to maximize integration, compatibility, and continuing operations of systems with minimal disruption


BA/BS or equivalent, 5+ years of experience.

Experience managing a complete IT infrastructure engagement (Tier 1, Tier 2, and Tier 3). However, a focus on end user experience (availability and usability) is more important than data center.

Experience with Managed Services is preferred (IaaS, SaaS, PaaS, XaaS)

Experience managing a program with ~1500 end users of similar size, scale, and complexity
a.    2 data center locations
b.    40+ applications
c.    1000 devices (servers, network, and storage)
d.    1500 workstations


  • Full-flex work week
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees


Opportunity Owned

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COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.