Field Support Representative III

Clearance Level
Secret
Category
Field Engineering
Location
Springfield, Virginia

REQ#: RQ62904

Travel Required: None
Requisition Type: Regular

Duties of the Field Support Representative III:

  • Supports forward deployed or training activities and operations.
  • Performs analysis of system operations.
  • Completes hardware and accessory installation, software connectivity, technical issues and training.
  • Performs a variety of technical tasks and provides site support.
  • Modifies, moves, and installs a range of new equipment.
  • Troubleshoots a wide variety of hardware and software problems and interconnectivity issues.
  • Performs a wide variety of integrity testing and interviews customers to gather information about problems.
  • Prepares and presents a wide variety of incident/performance reports to the customer and to the service delivery manager.
  • Provides advice and a wide variety of complex onsite training for customer support personnel.
  • May coach and review the work of less-experienced professionals.
  • May serve as a team or task leader. (Not a people manager)

Desired Qualifications:

  • Must have a minimum of AA/AS (or equivalent experience), 8+ years of experience
  • Must have the ability to perform routine system maintenance and computer systems administrative functions.
  • Has knowledge of and is capable of using operating systems and database management systems.
  • Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.