System Support Specialist

ARMA-Global is currently pursuing qualified candidates in support of a USSOCOM Specialty Services contract.  USSOCOM has a requirement to provide enterprise-wide information technology service and distribution to USSOCOM and all of its respective components and Theater Special Operations Commands (TSOCs) through a more modern, flexible, scalable, performance-based service management and delivery framework known as Special Operations Forces Information Technology Enterprise Contracts (SITEC).

Company Overview

ARMA-Global is a full-service integrator focused on both government and commercial clients.  We bring extensive, real-world experience in overseeing the design, implementation, execution and ongoing support of domestic and international programs.  With the mounting global complexity of geo-political problems, ARMA-Global prides itself in providing creative solutions to client challenges.  Our customers and industry partners appreciate the flexible solutions ARMA-Global provides through tightly integrated core lines of business.

Position

Configuration Manager – Intermediate

Location

Hampton Roads, VA

Responsibilities

Responsible for the installation, configuration management and troubleshooting of computers and related IT equipment.  Establishes and maintains packages and management of client workstation, servers, and endpoint configurations including operating systems, COTS, GOTS and custom applications in an enterprise environment utilizing Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images.  Requests vendor quotes for hardware, resolves incident and trouble tickets and acts as an interface between internal and external customers  Provides supervision, guidance, and mentoring for the desktop support and client configuration management teams.  Works with other network professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues and communicate and track changes for classified, unclassified, and special communications networks.  Travel may be required.

Knowledge, Skills and Abilities

• MS Windows 7/10 Operating System or later
• MS Server 2019 Operating System or later
• Microsoft Endpoint Configuration Manager (MECM) experience to include experience with Operating System Deployments
• MS Office 2016 or later / Outlook 2016 or later
• Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration, and system operation
• Familiar with configuration and management of mobile devices, such as tablets and phones

• Experience with MECM/SCCM
• Experience with VPN technologies / client configuration
• Experience with virtualization technology (VMware) desired
• Experience with Mobile Device Management (MDM) Solutions desired
• Experience with Microsoft Azure desired
• ITIL v3 Foundation certification preferred
• DoD 8570 compliant
• Help Desk Institute (HDI) Certification a plus
• Microsoft Certified:  Microsoft Azure Administrator certification preferred
• Good communication skills, shows tact, effective listening skills and follow through
• Detail oriented and organized
• Self-motivated and able to work independently and take initiative in identifying and addressing challenges
• CompTIA Security + and Net+ Certification or equivalent required

Security Requirements

Must have a Top Secret security clearance and be able to obtain an SCI

Physical Demands

Lift up to 35 LBS

Work Environment

Administrative office