System Support Specialist

Clearance Level
Top Secret
Newport News, Virginia

REQ#: RQ134721

Travel Required: 10-25%
Requisition Type: Regular

ARMA-Global is currently pursuing qualified candidates in support of a USSOCOM Specialty Services contract.  USSOCOM has a requirement to provide enterprise-wide information technology service and distribution to USSOCOM and all of its respective components and Theater Special Operations Commands (TSOCs) through a more modern, flexible, scalable, performance-based service management and delivery framework known as Special Operations Forces Information Technology Enterprise Contracts (SITEC).

Company Overview

ARMA-Global is a full-service integrator focused on both government and commercial clients.  We bring extensive, real-world experience in overseeing the design, implementation, execution and ongoing support of domestic and international programs.  With the mounting global complexity of geo-political problems, ARMA-Global prides itself in providing creative solutions to client challenges.  Our customers and industry partners appreciate the flexible solutions ARMA-Global provides through tightly integrated core lines of business.


Configuration Manager – Intermediate


Hampton Roads, VA


Responsible for the installation, configuration management and troubleshooting of computers and related IT equipment.  Establishes and maintains packages and management of client workstation, servers, and endpoint configurations including operating systems, COTS, GOTS and custom applications in an enterprise environment utilizing Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images.  Requests vendor quotes for hardware, resolves incident and trouble tickets and acts as an interface between internal and external customers  Provides supervision, guidance, and mentoring for the desktop support and client configuration management teams.  Works with other network professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues and communicate and track changes for classified, unclassified, and special communications networks.  Travel may be required.

Knowledge, Skills and Abilities

  • MS Windows 7/10 Operating System or later
  • MS Server 2019 Operating System or later
  • Microsoft Endpoint Configuration Manager (MECM) experience to include experience with Operating System Deployments
  • MS Office 2016 or later / Outlook 2016 or later
  • Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration, and system operation
  • Familiar with configuration and management of mobile devices, such as tablets and phones

  • Experience with MECM/SCCM
  • Experience with VPN technologies / client configuration
  • Experience with virtualization technology (VMware) desired
  • Experience with Mobile Device Management (MDM) Solutions desired
  • Experience with Microsoft Azure desired
  • ITIL v3 Foundation certification preferred
  • DoD 8570 compliant
  • Help Desk Institute (HDI) Certification a plus
  • Microsoft Certified:  Microsoft Azure Administrator certification preferred
  • Good communication skills, shows tact, effective listening skills and follow through
  • Detail oriented and organized
  • Self-motivated and able to work independently and take initiative in identifying and addressing challenges
  • CompTIA Security + and Net+ Certification or equivalent required

Security Requirements

Must have a Top Secret security clearance and be able to obtain an SCI

Physical Demands

Lift up to 35 LBS

Work Environment

Administrative office

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.