We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Chantilly, Va.
At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to solve complex IT close support problems in a team environment.
Strong customer service skills working directly at user location.
Strong communication in person, on the phone, or in digital format.
Strong knowledge of Lotus Notes 8/Domino client and database administration, O&M in an enterprise environment.
Strong knowledge of Active Directory and Windows account administration and troubleshooting.
Strong knowledge of troubleshooting in a Win7/Win10 client environment
A+, Security+, Network+ certifications or knowledge base
Prior CMA experience
Strong knowledge of enterprise grade share drives, folder structure, inheritance, permissions and ACL schemes.
Strong knowledge of customer tools, resources, to include the ACP, ticketing queues, and request applications
Self-motivated with an ability to work independently while remaining productive
Ability to relay technical information to customer in non-technical manner as needed.
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
Independently provides technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots system hardware and software specific issues.
Trains end users on the proper use of hardware and software.
Performs software installations and upgrades to operating systems and layered software packages.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by implementing standard software and hardware solutions.
Independently ensures data/media recoverability by following a schedule of system backups and database archive operations.
Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Ensures that performance and security of computers meet the needs of network users.
Applies practical knowledge of job area typically obtained through advanced education and work experience.
May evaluate existing systems and assist with planning long-term strategies.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.