Work with the Quality Control Team Lead to manage quality of deliverables for Operations and Maintenance (O&M) activities. Support the development of performance management and quality control documents. Provide support for standardized and improved key processes, automate processes to improve service, and track and streamline workflow.
Develops and applies quality standards in accordance with customer requirements.
Develops and conducts related tests.
Responsible for day-to-day implementation of the QM program and resolution of site-specific quality issues.
Implements real time of the enterprise desired state and provide requirements for immutable state of cloud service provider (CSP) resources.
Analyzes quality data, collect and recommend quality-monitoring changes to the customer.
Maintains Work Instructions and all controlled documents.
Ensures enterprise compliance and governance, and train personnel in the quality control aspects of their function.
Recommends changes to the Quality Control Plan to the Program Manager.
Performs near real time assessment and auto remediation in a CI/CD pipeline environment.
Apply quality control principles to agile IT environments establishing and maintaining processes for evaluating deliverables and associated documentation.
Verify products and services delivered align with Service Level Agreements (SLAs) standards and Acceptable Quality Levels (AQL).
Identify Gaps of projects processes, policies and procedures and work with teams to provide innovative solutions.
Monitor quality metrics and key performance indicators (KPIs) and make recommendations for continued service improvement.
Required Experience / Certification:
5 years of relevant experience
Desirable Experience / Certification:
Experience in AWS, Azure or other Cloud Service provider
Experience with DevOps / DevSecOps methods in support of continuous development, continuous integration environments.
Knowledge and understanding of ITIL Service Design process and procedures.
Experience working in the Agile Software Development and Testing framework
Candidates must be willing and able to attain a CI Polygraph
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.