IT Service Management Office Manager

Clearance Level
Top Secret/SCI
Project/Task Management
Tampa, Florida
Onsite Workplace
Key Skills For Success

IT Service Management (ITSM)


Program Management

REQ#: RQ161871
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Program Director

Job Description:
GDIT is looking for a Manager of our IT Service Management Office (ITSMO) for the USCENTCOM CITS Program supporting the USCENTCOM J6 in Tampa, FL. The successful candidate will lead the ITSMO in support of the Program Manager in providing leadership, technical and administrative supervision for all contractor personnel assigned to the CITS Task Order.

Duties and Responsibilities: The Manager will lead the ITSMO within the J6 Directorate of USCENTCOM leading the two branches in the ITSMO (Mission Support and Customer Relationship Management) to work across the CITS program to define new ways of developing product and packaging solutions internally and externally, including DevSecOps and Agile methods. Guides and ensures standardization of day-to-day operations of enterprise systems and services. Works and interfaces with senior Government leaders. Ensures all systems are maintained and operated in accordance with approved SOPs at agreed levels as outlined in formal SLAs. Monitors systems health and KPIs to ensure stable IT operations and works collaboratively across technical teams in support of Incident, Problem, Change and Release Management. Leads the IT service delivery programs and provides performance-based customer service support to include Organizational Change Management, Customer Relationship Management, and User Experience Management.  

Education and/or Certifications:

- Bachelor’s Degree and 15 years of experience leading large IT organizations

- Project Management Professional (PMP) Certification


- ITIL 4 Foundation Certification

Required Skills:

- Demonstrated experience managing a program of similar size, scope, and complexity to the CITS TO

- Demonstrated experience managing personnel deployed and co-located with military personnel in an overseas location

- Demonstrated experience managing and leading a program management office for a large program

Desired Skills:
- Demonstrated experience providing technical innovations for a large-scale organization, such as the military or other large Government organization

- Demonstrated experience with Organizational Change Management and/or Customer Relationship Management

- Demonstrated experience managing an incentive-based contract or TO

- Candidate should have experience within the USCENTCOM AOR and be familiar with its mission

Clearance Requirement:
- Active TS/SCI eligibility required

Work Requirements
Years of Experience

15 + years of related experience

* may vary based on technical training, certification(s), or degree


ITIL 4 Foundations - ITIL

Project Management Professional (PMP) - Project Management Institute (PMI) - PMP Certification

Travel Required

Less than 10%


U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.