Tier 1 Service Desk Technician - Doral, FL

Clearance Level
Help Desk
Doral, Florida

REQ#: RQ102010

Travel Required: None
Requisition Type: Regular

GDIT is seeking Help Desk Technicians to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software, in support of the USSOUTHCOM-SCITES Program.


  • Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.

  • Monitor and respond to operating and error messages.

  • May enter commands at a computer terminal and set controls on computer and peripheral devices.

  • Possess and apply a comprehensive knowledge across key tasks and high impact assignments.

  • Plan and lead major technology assignments.

  • Evaluate performance results and recommends major changes affecting short-term project growth and success.

  • Function as a technical expert across multiple project assignments.

  • May supervise others.


  • 1+ years hands-on experience in an Information Technology environment.

  • Computing Environment (e.g., MD-100) certification.

  • AND

  • DoD 8570.01 IAT-II certification (e.g., Security + CE or equivalent)

(please note, must have BOTH Computing Environment and IAT level II certs to be qualified)

  • Customer Support and ServiceNow experience a plus.


  • Secret


  • High School degree or GED equivalent

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.