Managing the submission, review, approval and implementation of IT changes to FERC’s IT infrastructure
Gaining and retaining comprehensive knowledge and understanding of the client’s current Change Management process and applying that knowledge of the Change Management process to daily activities.
Reviewing Change Requests to ensure changes are thoroughly documented and contain key information to help CCB members make informed decisions on the Change Request
Delivering Change Management communications to ensure various teams are aligned on the Change Management Process.
Managing the Change Management SharePoint site to ensure changes are in the appropriate phase of the Change Management process, automate reporting, and minor updates to the Change Management SharePoint Site.
Providing Change Management reporting to leadership team as needed to show the effectiveness of the Change Management Process as well and weekly and monthly client deliverables.
Develop and implement change management policies and procedures that provide for a well-structured change management process across the Enterprise.
Conduct the Change Advisory Board (CAB) meetings; which includes the creation of agendas, circulation of change requests being considered, and documentation of CAB meeting minutes.
Manages the prioritization and categorization of change management requests in coordination with the Project Office.
Conduct readiness assessments, evaluate results and present findings in an easy-to-understand and logical manner.
Utilize the change management system to monitor, track and report changes to include report distribution and development of change management dashboards.
Utilize the change management system to create a consolidated change schedule to include the identification and resolution of scheduling conflicts.
Ensures that changes are communicated in a timely manner across the enterprise.
Identify performance and resistance gaps, and work with interested parties develop and execute corrective actions.
Take the ownership to oversee the day to day operations relating to Change Management
Ensure Change Requests are assessed properly and effective impact assessment of Changes is done
Ensure Changes are implemented within the scheduled time and evaluated post-implementation.
Maintains and publishes the Change Schedule, ensures future changes are properly communicated and that any required input from impacted parties has been obtained
Identifies Change process improvement opportunities and leads efforts to design and implement solutions to improve the Change process
Own, plan, execute, escalate and facilitate various steps of the process as needed to ensure that changes are executed seamlessly and to minimize unpredicted impact from change
Develop, improve, document, and communicate the change process and policies
Collect change process metrics; design and implement process improvement measures to dive efficiencies and effectiveness in executing changes
Share best practices, cross-train staff, and ensure that customers and key stakeholders are kept informed during the change request process
Assist or partially own other ITIL Service Transition or Operation processes, such as configuration management
Ensure strong, clear and effective communication across all stakeholders
Build strong relationships with stakeholders and conduct regular meetings to collaborate, solicit feedback, and share insights as to the performance of the change practice
Bachelor Degree in IT related field of study or similar technical degree
5+ years of overall IT Change Management experience
Strong experience in implementing industry standard Change Management practices by developing, refining, and maintaining configuration processes and procedures.
Highly motivated – takes initiative to solve problems and requires minimal oversight. Always strives to do the best job possible
Excellent verbal and written communication skills, and ability to collaborate with cross-functional teams
Excellent troubleshooting & analytical skills
Experience with implementing and managing automate change management tool suites
SharePoint and InfoPath experience
Demonstrated knowledge of principles and methodologies of change management.
Ability to work productively with all levels of professionals in an organization.
Demonstrates a strong work ethic with a desire to succeed.
Possess good organizational skills and ability to multi-task.
Excellent relationship building skills and ability to influence others.
Ability to perform as a team member as well as ability to operate independently.
High attention to detail and organizational skills
Understanding of Technologies and ITSM Tools (Remedy and Service Now).
Finds creative way to execute even when there is no historical context or known path forward
ITIL Certifications: Minimum v3 Foundations. Service Operations, Service Transition, or RCV (Release, Control and Validation) intermediate certifications are a plus
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.