Customer Service Manager
Communication
Customer Satisfaction
Problem Resolution
Workforce Planning
REQ#: RQ141364
Requisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Seize your opportunity to make a personal impact as a Customer Service Manager supporting operations for a large infrastructure effort in Annapolis Junction, MD. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Manager joining our team to represent the company to external and/or internal customers. answering product or service-related questions. Provide customer assistance and problem resolution to a wide variety of customers across business areas. Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems.
HOW A CUSTOMER SERVICE MANAGER WILL MAKE AN IMPACT
● Manages the activities of a contact center. Manages subordinate Supervisors
● Answer product or service related questions
● Provide customer assistance and problem resolution to a wide variety of customers across business areas
● Respond to non-routine customer calls, email and web inquires, providing a single point of contact for problems
● Ability to multi-task
● Ability to support/manage 24x7 operations as needed, during core hours 6am - 6pm
● Able to clearly articulate complicated problems and break them down into solvable pieces
WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Science in an IT related field
● Required Experience: 5+ years of related experience
● Required Technical Skills: DoD 8570 compliant certification (CompTIA Security +, etc.)
● Security Clearance Level: Active TS/SCI w/poly
● Location: On-site
● US Citizenship Required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
Work Requirements
1 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ - CompTIA
Less than 10%
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.