ServiceNow Technical Implementation Manager

Clearance Level
Other
Category
Program Management
Location
Arlington, Virginia

REQ#: RQ124006

Travel Required: None
Public Trust: Other
Requisition Type: Regular

We are GDIT, one of the largest IT and mission services providers to the government.  Our work depends on a ServiceNow Technical Implementation Manager to support out customer on site Arlington, VA.

Duties:

Act business analyst, developer, and administrator for various catalog\workflow items and application deployment to include: Knowledge management, document management, change management, asset management, procurement, demand management,  incidents management, request management, safe workplace, and problem management.

Responsible for troubleshooting issues and defects found in the system, and developing recommendations and solutions.

Coordinates assignment of development activities including self-assignments to contribute to their implementations and completion.

Managing, planning, implementation, and operations of systems monitoring, application monitoring, privilege access management, of ServiceNow.

Managing a team of administrators, and developers onboarding and maintaining 40,000+ privileged IT accounts ensuring password automation met customer requirements.

Develop and implement comprehensive monitoring improvement plan building out event correlation, transactional monitoring, standardized alert reviews, provided recommendations for tool consolidations, weekly review of pending IT changes, automated maintenance mode for servers with scheduled changes, integration into the Operation Readiness Review, and implemented unused monitoring capabilities that had already been purchased. 

Review, prioritize, and assign out ServiceNow enhancement requests to improve Asset, procurement, ITSM, Change, Problem and problem processes to include the deployment of a CIOO Customer Service Portal complete with asset tracking, catalogs, knowledgebase, and incident reporting capabilities.

Plan and execute improvements to the customer experience by deploying a customer information portal standardized high-risk account reviews, developed a comprehensive knowledgebase, and implemented standardized service catalog item to facilitate the requirement collections process for account on boarding.

Standardize the ServiceNow enhancement process leveraging catalog and work flow to collect customer demands, prioritize, provided dashboard tracking, and provide weekly standup meetings.

Responsible for all reporting (such as SLAs, financial reporting, personnel), initiate onboarding, off boarding process, and supervision of contractor personnel.

Organizes, plans, directs, staffs, and coordinates contract and subcontract activities as the authorized interface with the oversight manager, technical monitor, and government management personnel, and customer agency representatives; ensures compliance with Federal rules and regulations.

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage coordination with cross-functional teams.

Demonstrated experience and certifications in, Project Management, Scrum and DevOPS frameworks.

QUALIFICATIONS:

A minimum of three years demonstrated experience in leading ServiceNow implementations.

Direct hands-on experience with ServiceNow components to oversee and assist with development tasks

Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.

BS and five years relevant experience

Candidates must have OR be willing to obtain the following certifications:

ServiceNow Micro Certifications in Performance Analytics, Project Portfolio Management, Agile, and Test Management

ServiceNow Certified System Administrator

WHAT GDIT CAN OFFER YOU:

401K with company match

Challenging work

Internal mobility team dedicated to helping you own your career

Rewards program for high-performing employees

#GDITPriority


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.