Quality Assurance Manager

Clearance Level
IT Quality Assurance
Woodlawn, Maryland

REQ#: RQ57485

Travel Required: Less than 10%
Public Trust: Other
Requisition Type: Pipeline

GDIT is has one of the largest and most diverse portfolios of work at Department of Health and Human Services Centers for Medicare and Medicaid Services (CMS). We combine deep insight into healthcare benefit administration policy and technology across all of CMS’s operational areas. The Quality Assurance Manager defines, implements, and measures repeatable processes for ensuring deliverables can consistently meet quality standards and contractual requirements.  This position provides an opportunity to play a critical role in the migration of CMS’s legacy mainframe systems to modern cloud-based architectures, delivering improved scalability and lower total cost of ownership. 

The Quality Assurance Manager will:

  • Participate in and tracks QA activities.  Report on QA activities and maintains a project file with QA artifacts.  Conduct process audits and reports on process adherence.  
  • Provide operational assistance to project and works with project and QA management to identify and resolve quality issues determining whether it will meet the individual customer’s unique standards and expectations.  
  • Work with technical team, project managers and other teams to recommend and implement necessary changes to the QA Program and the project.  
  • Participate in and supports process improvement initiatives, to include CMMI and ISO activities.  
  • Assess programs/projects to identify areas of concern/risks/process deficiencies through the conduct of process audits and observations.  Provide operational assistance and mentoring to assigned projects to address and resolve actions necessary for process compliance.  
  • Determine specific or implied project/contractual requirements for QA review and/or certification of work products/deliverables.  Work with senior management to identify and resolve significant systemic and isolated quality issues.  
  • Able to perform direct and advisory roles in oversight, planning and implementation of projects and initiatives.  Conduct problem resolution and identify process improvements.  Interface as needed at multiple levels of management, providing information and thought leadership in technical areas.


  • BA/BS
  • At least 7 years of experience in IT Quality Assurance with 3-4 years experience in a QA management role
  • Experience with automation of process monitoring and control
  • Working knowledge of industry standards relevant to federal contracting
  • Extensive experience with cloud and Agile-based QA tools. 
  • The selected applicant will be subject to a government security investigation and must meet eligibility requirements for Public Trust.


  • Prior experience supporting the Centers for Medicare & Medicaid Services (CMS)
  • Working understanding of Medicare Advantage systems and data
  • Agile certification (e.g., Certified Scrum Master)
  • Experience with DevOps principles
  • Current Public Trust.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.