Plans and designs complex business solutions and system modifications. Makes recommendations to improve and support business activities.
Gathers business requirements through a variety of techniques such as work sessions and interviews.
Analyzes and documents complex business requirements and processes; communicates these requirements to appropriate parties (mainly the development team and the business owners).
Coordinates, facilitates, and leads meetings with clients to gather and document requirements and explore potential solutions.
Participates in technical reviews and inspections to verify intent of change is carried through the entire project.
Create Standard Operating Procedures (SOPs) and workflows based on the information collected in the work steam sessions and interviews
Creates complex test case scenarios to be used in testing; conducts/monitors/oversees/documents the testing of business applications to verify that all client requirements are incorporated into the system design.
May train other team members, new team members, as needed.
Provides time estimates for project related tasks.
BA/BS (or equivalent experience), 5+ years of experience
IT Infrastructure Library (ITIL) version 4
Able to create workflows in Microsoft Visio
Strong analysis and problem solving experience (requirements analysis, documentation)
Good personal computer and business solutions software skills (such as MS Word, Excel, and/or databases)
U.S. Citizenship for Secret Clearance
Basic understanding of the ServiceNow Platform and customization vs. configuration
Defense Enterprise Service Management Framework (DESMF) is a plus
SKILLS AND ATTRIBUTES
Strong interpersonal skills to interact with customers and team members Strong communication skills (written and oral). There is a lot of technical documentation so good English communication skills are required.
Good presentation skills to present to management and project teams
Ability to work efficiently in a virtual team environment
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.