SCITES ServiceNow Business Process Analyst

Clearance Level
Secret
Category
Program Management
Location
Doral, Florida

REQ#: RQ105893

Travel Required: Less than 10%
Requisition Type: Regular

RESPONSIBILITIES

  • Plans and designs complex business solutions and system modifications. Makes recommendations to improve and support business activities.
  • Gathers business requirements through a variety of techniques such as work sessions and interviews.
  • Analyzes and documents complex business requirements and processes; communicates these requirements to appropriate parties (mainly the development team and the business owners).
  • Coordinates, facilitates, and leads meetings with clients to gather and document requirements and explore potential solutions.
  • Participates in technical reviews and inspections to verify intent of change is carried through the entire project.
  • Create Standard Operating Procedures (SOPs) and workflows based on the information collected in the work steam sessions and interviews
  • Creates complex test case scenarios to be used in testing; conducts/monitors/oversees/documents the testing of business applications to verify that all client requirements are incorporated into the system design.
  • May train other team members, new team members, as needed.
  • Provides time estimates for project related tasks.

QUALIFICATIONS

Required:

  • BA/BS (or equivalent experience), 5+ years of experience
  • IT Infrastructure Library (ITIL) version 4
  • Able to create workflows in Microsoft Visio
  • Strong analysis and problem solving experience (requirements analysis, documentation)
  • Good personal computer and business solutions software skills (such as MS Word, Excel, and/or databases)
  • U.S. Citizenship for Secret Clearance

Desired:

  • Basic understanding of the ServiceNow Platform and customization vs. configuration
  •  Defense Enterprise Service Management Framework (DESMF) is a plus

SKILLS AND ATTRIBUTES

  • Strong interpersonal skills to interact with customers and team members Strong communication skills (written and oral). There is a lot of technical documentation so good English communication skills are required.
  • Good presentation skills to present to management and project teams
  • Ability to work efficiently in a virtual team environment
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.