Supervises unified communications (UC) professionals and may spend a portion of time performing the work of those they supervise. May be responsible for the development of policies and procedures. Develops and administers schedules and performance requirements. Partners with other departments to deliver UC solutions and administration needs. Supervises moves and installation of telecommunications and video equipment. Provides front line management of daily operations and troubleshooting telecommunications and video systems and equipment. Supervises and leads end-user training of telecommunications and video features and functionality.
Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Responsible for scope, cost, schedule, and performance of assigned project or task(s). Manages or directs resources required to perform assigned project or task(s) to include contract and subcontractor management. Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting. Maintains current knowledge of relevant technology as assigned.
Education BS/MS or relative experience statement
5+ years or related work experience
Work experience with industry leading video platforms (Zoom, Cisco, etc.) is required.
Technical proficiency in audio and video conferencing hardware platforms.
Video certifications is required: AVIXA CTS – Certified Tech. Specialist, and/or AVIXA – AV Tech. (must be completed within 6 months of hire)
Familiarization with Design Software – Video survey mapping tools.
Drafting proposals, estimates and service orders for clients as well as collecting/organizing vendor invoices.
Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)
Must be able to proficiently read, write and speak English
Must possess active SECRET security clearance
SKILLS AND ABILITIES:
Knowledge of the principles, methods, and techniques used in PBX/Telephony, and Video troubleshooting and support.
Experience working with multi-tiered ticket handling/resolution systems
Monitor, maintain and administer the health of the local/core telephony infrastructure
Maintain and administer network infrastructure standards, documentation and fault tolerance
Document logical and physical network design changes
Follow ITIL-based process and procedures and escalate for technical assistance
Advise and make recommendations to management concerning infrastructure and related LAN issues
Validate and coordinate all scheduled maintenance
Understand client's operational and sustainment methodologies and processes
Gain familiarity with the client's current voice enterprise infrastructure
Present Monitoring/Test Results and Reports
Perform/support Voice Enterprise Services integration testing as required
SCOPE: Manages or supervises a small team focused on one or a few disciplines. Low complexity.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.