NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Desired Skill Level Requirements:
Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Ensure compliance with VTC network security policies and procedures.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
Knowledge of operating systems and applications as they pertain to the VTC environment.
Interface with vendors to ensure proper performance of tools and software packages.
Process Authorized Service Interruptions (ASIs) as directed by GDIT Management.
Provide After Action Reports (AARs) for Problem Management resolution.
Participate in special projects as required by GDIT Management.
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 1+ years of directly related work experience.
Must have a TS/SCI Clearance and the ability to obtain required Polygraph
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.