ONE-Net, Help Desk Technician, Naples Italy

Clearance Level
Help Desk
Napoli, Italy

REQ#: RQ69310 ONE-Net, Help Desk Technician, Naples Italy (Open)

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular
Job Description

GDIT has an immediate opportunity for a Help Desk Technician with an active SSBI or equivalent clearance investigation in Naples, Italy.  The selected candidate will support ONE-Net; the premier U.S. Navy Outside the Continental United States (OCONUS) network that provides enterprise level support at multiple locations across the globe. Join the GDIT team of professionals working at this unique location in a challenging and rewarding environment. From experiencing the local culture to ensuring that our nation’s naval warfighters are mission cable, the sun never sets on ONE-Net!

Naples is a unique place to live and work, the combination of the small town U.S.A. “on-base” atmosphere coupled with the international flare and unique cultural experiences “off base” it is a winning combination! From sampling the local Neapolitan cuisine and visiting the numerous historical landmarks in nearby Rome to chili cook offs and softball games Naples has a lot to offer the adventurous applicant.

Functional Responsibilities

  • Ability to provide 8x5 OR 24x7 Shift Centric On-site Support.
  • Act as a single point of contact for resolution of all technology-related issues for supported TNOSC and LNSC’s.
  • Adhere to established policies and procedures.
  • Confirm resolution, conduct customer satisfaction surveys, and close tickets upon resolution of          incident, problem, or request.
  • Contribute to knowledgebase to include development of standard operating procedures.
  • Enable atmosphere of collaboration to allow information sharing and guidance consistently across the Service Desk organization.
  • Interact with customers and co-workers to diagnose and resolve problems.
  • Performs duties and functions at the direction of the ONE-NET Operations Manager and/or Functional Supervisor.
  • Provide initial support and classification of all incidents/problems or requests.
  • Track and resolve incidents not assigned to other support groups.
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
  • Troubleshoot software and hardware problems.


  • Experience living and working in an OCONUS location.
  • Experience providing customer centric service and support in a 24x7 Enterprise level service desk operating environment.
  • Experience supporting US DoD or US Navy customers and organizations.
  • Experience working with geographically dispersed customers and organizations.
  • Experience working with diverse system software and hardware.
  • Flexibility in adapting to and functioning in demanding and fluid environments or situations.
  • Good analytical and problem solving skills.
  • Interpersonal and communications skills to interact with customers and team members.
  • Skilled in time, priority and task management.

Required Certifications

  • DoD 8570.01-M IAT Level I Baseline Certification
  • Windows 10 Operating System Certification

Relocation not provided.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.