YEARS OF EXPERIENCE: 2-6 years of helpdesk experience
CERTIFICATIONS: “Active” Security + required
Provide program support as a Tier 1.5 Service Desk Technician
Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap.
Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
Support Microsoft Office 365 and Active Directory products
Use ServiceNow to document solutions clearly and accurately so that resolutions are pushed to the lowest level.
Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed.
Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable
Configures and installs desktop and laptop computers following standard procedures, isolates and resolves issues with individual workstations, answers user questions about hardware and software, and completes special projects and assignments.
***This service desk is open 24/7/365. Once hired, you may be required to work different shifts, including 2nd and 3rd shifts, possible for the first couple of months.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.