Service Desk Technician

Clearance Level
Systems Analysis
Doral, Florida
Onsite Workplace
Key Skills For Success

Help Desk Support

Problem Solving

Technical Documents


Trouble Ticketing

REQ#: RQ146196
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description
Systems Analyst AssociateDoral, FL

General Dynamics is seeking individuals to work on our customer's Enterprise Service Desk supporting the Southern Command's daily mission.

Chosen analyst will:

  • Assist with troubleshooting various hardware and software issues that arise within US SOUTHERN COMMAND end users.

  • Document issues using trouble ticketing system (i.e. ServiceNOW).

  • Provide expertise in the formulation of systems' scope and objectives.

  • Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats.

  • Design and develop computer system specifications that are appropriate for users' needs and consistent with the overall design of the organization's/customer's information systems architecture standards.

  • Create or modify procedures to solve technical problems related to computer systems and programs.

  • Collect and perform analysis on information from system users to formulate the scope and objectives of the system with moderate supervision.

  • Prepare in-depth flow charts, models, and procedures along with conducting feasibility studies to design possible system solutions.

  • Conduct form design and layout activities with moderate guidance from manager.

  • Perform preparation of systems specifications.

  • Under moderate supervision, prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.

  • Applies practical knowledge of job area typically obtained through advanced education and work experience.

  • Perform analysis and system designs.


  • 1+ years of "hands on" experience performing troubleshooting of IT issues and providing solutions.

  • AA/AS Degree (or equivalent experience)

  • Secret Clearance required to start with ability to obtain a TS/SCI

  • Computing Environment certification.(e.g., MD-100 or MD-102 etc.)

  • AND

  • DoD 8570.01 IAT-II certification (e.g., Security + CE or equivalent)

(please note, must have BOTH Computing Environment and IAT level II certs to be qualified)

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Training, education and certification benefits.
● Cutting-edge technology that will enable you to expand upon existing knowledgebase and better position yourself for career opportunities.




Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree


Microsoft Modern Desktop Administrator: Windows 10 (MD - 100) - Microsoft

CompTIA - Security+ CE - CompTIA

Travel Required

Less than 10%


U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.