Service Desk Technician

General Dynamics is seeking individuals to work on our customer's Enterprise Service Desk supporting the Southern Command's daily mission.

Chosen analyst will:

• Assist with troubleshooting various hardware and software issues that arise within US SOUTHERN COMMAND end users.

• Document issues using trouble ticketing system (i.e. ServiceNOW).

• Provide expertise in the formulation of systems' scope and objectives.

• Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats.

• Design and develop computer system specifications that are appropriate for users' needs and consistent with the overall design of the organization's/customer's information systems architecture standards.

• Create or modify procedures to solve technical problems related to computer systems and programs.

• Collect and perform analysis on information from system users to formulate the scope and objectives of the system with moderate supervision.

• Prepare in-depth flow charts, models, and procedures along with conducting feasibility studies to design possible system solutions.

• Conduct form design and layout activities with moderate guidance from manager.

• Perform preparation of systems specifications.

• Under moderate supervision, prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.

• Applies practical knowledge of job area typically obtained through advanced education and work experience.

• Perform analysis and system designs.

Requirements:

• 1+ years of "hands on" experience performing troubleshooting of IT issues and providing solutions.

• AA/AS Degree (or equivalent experience)

• Secret Clearance required to start with ability to obtain a TS/SCI

• Computing Environment certification.(e.g., MD-100 or MD-102 etc.)

• AND

• DoD 8570.01 IAT-II certification (e.g., Security + CE or equivalent)

(please note, must have BOTH Computing Environment and IAT level II certs to be qualified)

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Training, education and certification benefits.
● Cutting-edge technology that will enable you to expand upon existing knowledgebase and better position yourself for career opportunities.

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