General Dynamics Information Technology is providing critical support for citizens impacted by Covid-19 across our communities. We have opportunities for Customer Service Representatives to support a Vaccine Information Center. If hired for this role, you will be provide citizens and healthcare providers with critical vaccine information, contact targeted populations for vaccination registration, and provide additional assistance as necessary while serving in a vital role that keeps our nation safe and secure. This position is expected to go to July 2022.
In this role, you will support English and Spanish language inbound calls (bilingual ability not required) and inquiries from vaccine recipients, healthcare providers and other parties engaged in COVID vaccine administration. Inquiry types you will support in this role, and related duties will include:
Responds to vaccine administration related questions
Provides CVMS system (Recipient Portal) access/troubleshooting
Manages misdirected inquiries (calls/web-based) that require transfer or referral
Completes call guides, follows scripts; gathers, enters and verifies required information
Adheres to established customer service and documentation standards within required time frames
Adheres to established levels of service
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
Attends telephone skills and program information training sessions addressing policies, procedures and the handling of confidential information related to personal information
Bi-Lingual Highly Preferred not required
High school diploma or equivalent; AND
1 or more years of related customer service and/or contact center experience
Must have access to high speed wired internet connection
Access to a quiet work environment free from distractions
Louisiana residency within a 60 mile radius of our Bossier City facility
Experience working with fax machines, computer software, and telephone technology
Outstanding interpersonal skills
100% remote, work from home
Hours of Operation: Mon -Fri 6:30 am - 6pm and Sat- Sun 7 am - 3:30 pm (requires shift work)
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.