Data Center Services Technical Lead

Clearance Level
Other
Category
Information Systems Management
Location
College Park, Maryland

REQ#: RQ128162

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Regular

Seize your opportunity to make a personal impact as a Data Center Services Technical Lead supporting the National Weather Service (NWS) activities to provide data center managed services and timely weather information to protect lives, property, and enhance our national economy. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career

At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter. 

HOW A DATA CENTER SERVICES TECHNICAL LEAD WILL MAKE AN IMPACT: 

  • Manage daily operations of 24/7 IT infrastructure
  • Monitor and manage incident and request tickets for content, proper routing, first call resolution, problem detection, and timely closure
  • Ensure all operational processes and procedures are clearly documented and maintained
  • Lead incident management, request management, problem management, change management, configuration management, release and deployment management, and disaster recovery processes
  • Manage and communicate high severity issues through resolution, providing accurate and timely status reports to management
  • Manage delivery of services and resources to meet or exceed service level agreements and key performance indicators
  • Lead the team in the design and development of new services and solutions
  • Update and modify the modernization roadmap to optimize and improve service performance
  • Lead the troubleshooting of complex issues to resolution, keeping management and stakeholders apprised of status and root cause, as applicable
  • Coordinate with customers and stakeholders as necessary to complete required operation and maintenance activities

WHAT YOU’LL NEED:  

  • Education:
    • B.S. degree from an accredited institution in Computer Science, Engineering, Mathematics
  • Required Experience:
    • At least 10 years of experience in troubleshooting, maintenance, enhancement, and operations of enterprise IT systems
    • At least 3 years of experience in a leadership role
    • Strong oral and written communication skills including briefing senior/CXO leadership
  • Security Clearance Level:
    • MBI (obtain & maintain)
  • Desired Skills and Abilities:
    • Certified ITIL 4 Managing Professional or Strategic Leader
    • Experience with JIRA and/or ServiceNow
    • 2+ years of experience leading Federal Government contract programs using Agile methodologies, preferably SAFe ITIL certification
    • Experience utilizing metrics and data in order to drive program strategy
    • 3+ years providing technical leadership migrating from on premise to the cloud (AWS, Azure, or Google)
    • Experience with DevSecOps
  • Location:
    • College Park, MD
    • Hybrid

WHAT GDIT CAN OFFER YOU: 

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match 
  • Internal mobility team dedicated to helping you own your career 
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from 
  • Rest and recharge with paid vacation and holidays

#gditcareers #datacenter #technicallead


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.