Change Analyst, ITSM - Remote Opportunity!

Clearance Level
Business Process Analysis
Remote, Based in Maryland
Remote, Based in Virginia

REQ#: RQ130122

Travel Required: None
Public Trust: BI Full 6C (T4)
Requisition Type: Regular

We are GDIT - the people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a ITSM Change Analyst joining our team to support Center for Medicare and Medicaid Services activities at our Windsor Mill, Maryland location.

At GDIT, people are our differentiator. As a Change Analyst supporting The Healthcare General Ledger Accounting System (HIGLAS), you will be trusted to maintain the integrity of Changes for all HIGLAS products across all operating environments.  In this role, a typical day will include:

  • Coordinate the submission of all change request deliverables for submission to the CAB meeting agenda.
  • Understand and adhere to the Change Management governing process and procedures.
  • Track and schedule changes to minimize conflicts of planned activities and required resources.
  • Evaluate change success, focusing on the evaluation of incidents potentially caused by change, validating the relationship.
  • Evaluate changes that are potentially unauthorized.
  • Support effort to generate weekly and monthly metrics on the Change Management process performance.
  • Facilitate Change Advisory Board (CAB) meetings and present thoughts and materials in a cohesive and understandable manner.
  • Coordinate CAB responses for unplanned maintenance, including accelerated, emergency, break/fix activities.
  • Create and maintain Deliverables, Standard Operation Procedures, Reports, Dashboards, KPI’s for the Release Management area.


  • BS/BA or the equivalent and 5+ years’ experience working with processes in a similar large-scale application environment 
  • Strong knowledge of ITIL in the Service Transition area
  • Strong written and verbal communication skills.
  • Experience with Agile methodology and framework
  • 2+ Years’ experience with Change Management governance
  • 3+ Years’ experience with MS Office suite of products. 
  • 2+ Years’ experience with ServiceNow or similar Change Management Tool 
  • 2+ Years’ experience in working in collaboration with different teams  
  • 1+ Year experience in creating and maintaining documentation
  • Must prove continuous residency in the United States for at least 3 years 


  • ITIL foundation certification

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.