Systems Administrator Technician _TS/SCI with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Systems Administration
Aurora, Colorado
Onsite Workplace
Key Skills For Success

Hardware/Software Troubleshooting

Hardware Installations

Hardware Maintenance

REQ#: RQ146432
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

We are GDIT. The people supporting and securing

some of the most complex government, defense,

and intelligence projects across the country. We

ensure today is safe and tomorrow is smarter. Our

work has meaning and impact on the world around

us, but also on us, and that’s important.

GDIT is your place. You make it your own by

embracing autonomy, seizing opportunity, and

being trusted to deliver your best every day.

We think. We act. We deliver. There is no

challenge we can’t turn into opportunity.

At GDIT, people are our differentiator. Our Systems Administrator Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:

  • Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
  • Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
  • Install, upgrade, repair, support customer baseline equipment and related devices
  • Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
  • Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
  • Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
  • Reseat cards, reboot hardware, replace hardware components, and replace cabling
  • Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
  • Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
  • Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
  • Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
  • Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
  • Support non-standard surge services for special projects and high visibility activities as directed
  • Collaborate with internal and external customers, agencies, and service providers
  • Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
  • Provide process improvement recommendations and integrate support best practices
  • Participates in special projects as required.

Required Qualifications:

  • DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 1+ years of system technical experience
  • Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
  • Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification
  • As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations
  • Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.


Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree


CompTIA - Security+ CE - CompTIA

Travel Required

Less than 10%


U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $56,000 - $84,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.