Knowledge Manager (GECOS)

Clearance Level
Secret
Category
Business Process Analysis
Location
Falls Church, Virginia

REQ#: RQ135787

Travel Required: Less than 10%
Requisition Type: Regular

Summary: 

The knowledge manager's primary responsibility is to develop, evolve and encourage correct and widespread usage of the GECOS program knowledge base using tools such as Service Now, BMC Remedy, SharePoint, and Office 365. Create and develop guidelines for what information is captured, by whom, how it integrates throughout the program, and how to keep it from growing stale.

An ideal candidate thrives in a dynamic fast-paced environment and has a background in leading content and information architecture strategy across an organization. As a Knowledge Manager, you will define the content/knowledge management strategy and lead the content architecture and strategy. The role will focus on developing, auditing, and maintaining high quality content for employees and customers.

An ideal candidate will work closely with key stakeholders across the program to maintain consistency at an enterprise scale and align the content strategy with program and customer vision. They will play a significant role in the development of a successful and effective knowledge base and will have a direct impact on employees’ day to day.

Primary Responsibilities include:

  • Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill level
  • Work effectively across the organization with stakeholders, change management, service and process owners, and subject matter experts to develop and support knowledge management artifacts for new and existing products and services.
  • Develop, capture and leverage analytics to evaluate business impact, track the usage and define efficiency of the knowledge base content.
  • Lead, coach and assist GECOS team members in the development and authoring of knowledge management artifacts from each team and\or employee.
  • Establish writing guidelines based on knowledge base best practices and develop the team to ensure they are achieving or surpassing them.

Required Certifications and Experience:

  • BS and 5 or a minimum of 9 years of relevant IT experience including a minimum of 5 years performing Knowledge Management
  • Experience with ITSM Knowledge Management modules (BMC Remedy or Service Now)
  • Demonstrated experience w/ MS 365 and SharePoint
  • Excellent written and verbal communication skills
  • An active Secret security clearance.

Desired Certifications and Experience:

  • Experience managing services against SLAs on a DoD TO/contract

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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.