Desktop Engineer

Clearance Level

None

REQ#: RQ141022

Public Trust: NACI (T1)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

GDIT is currently seeking a Desktop Engineer in Bethesda, Maryland, to join our team. In this role, you will be a change agent by supporting the National Institutes of Health on behalf of the Center for Information Technology (CIT) to help ensure the success of the NIH mission.

Tasks and responsibilities in this role include, but are not limited to the following:

Administer, maintain, and operate endpoint management utilities (BigFix, Group Policy, and Microsoft Endpoint Manager) to manage the configuration on 2000 workstations, including Software Configuration Management, Settings Management, and to track Hardware Configurations.
Create custom scripts for deployment, for remediation of issues, in conjunction with software deployments, or as standalone utilities.
Provide tier three support as an escalation point for endpoint configuration-related issues.
Document and evaluate technical issues and their workarounds or solutions.
Assist in the creation and review of Standard Operating Procedures documenting Configuration Management practices.
Administer Windows Print server and maintain a Lexmark configuration baseline
Perform Windows application packaging and deployment, using large-scale system management tools to manage software deployments for a user base of approximately 2000 internal and external customers.
Create change records using ServiceNow for all changes made to workstations

Required Skills:

BS/BA Computer Sciences or related field and minimum 3 years or related experience or additional experience in lieu of education requirements.
Experience reading and interpreting Windows system, application logs, and third-party application log files.
Experience in HCL BigFix Administration
Experience with managing printers and print servers.
Knowledge of Bash/Shell scripting, Windows PowerShell scripting, or general scripting experience.
Experience creating workaround communications and knowledge base documents.
Experience working with change control in a large enterprise environment

Desired Skills:

Experience with SCCM or other Endpoint Management Suites.
ITIL v4 certification
Experience with enterprise Anti-Virus solutions

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

None

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.