ITIL Expert

GDIT is a leading IT services company, supporting some of the most complex government, defense, and intelligence projects across the country. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is a ServiceNow platinum partner. We are looking grow our ServiceNow Business. Join our team as a Certified ITIL Expert and help our clients to solve their most critical business challenges, improve performance and gain a competitive edge.

Duties and Responsibilities

This position will require mix of technical excellence, strong communication; customer service skills and IT Sservice Mmanagement (ITSM) process knowledge and experience.  This position will require mix of technical excellence, strong communication; customer service skills and IT service management process knowledge.

• Evaluate current ITIL ITSM environment and existing Implementation Plans to identify areas for improvement
• Provide leadership and ITIL ITSM experience to simplify and improve the current processes based on industry best practices
• Perform gap analysis and provide recommendations
• Develops strategies to eliminate gaps in service while improving efficiency and effectiveness
• Works with stakeholders to communicate ITSM vision and benefits
• Identifies and removes risks associated with proposed processes
• Provide ITIL best practice service management consulting at a strategic, design, and operational level
• Champion organizational change and adoption of service management best practices by providing coaching and training until processes become ingrained into the culture
• Assists with organizational transformation efforts
• Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
• Build a strong ownership culture and encourage collaborative collaboration within the Client & Internal Delivery teams

Minimum Qualifications

• Bachelor's degree in related field or equivalent experience
• ITIL Expert Certification
• 10+ years of experience with large and complex ITSM engagements, preferably to include ServiceNow or Remedy.
• Demonstrated applied knowledge of real-world environments in both the Service Support and Service Delivery focus areas
• Developed communication and diplomacy skills with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships
• Advanced communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and construct an effective working environment
• Exceptional interpersonal skills including the ability to negotiate to fair and reasonable conclusions
• Ability to work under pressure and be highly pro-active in prioritizing issues
• Ability to adapt and respond rapidly to changing priorities and demands
• Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• Must be able to pass an agency criminal background check.

GDIT is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays