Contribute positively to a work environment that is flexible, adaptable, and team-based.
Provide, receive, and seek feedback in a positive manner to encourage team building.
Participate in the development and attainment of team and operational goals.
Perform special projects and assignments as needed.
Acquire, demonstrate, and apply effective leadership skills.
Thoroughly understand Customer regulations and expectations.
Complete daily expectations of specified work.
Maintain quality expectations as outlined by management.
Monitor and report workloads on a daily/weekly/monthly basis.
Prioritize workloads to ensure timeliness/quality standards are met.
Respond to incoming inquiries, telephone and/or written, from providers.
Research and resolve inquiries in a professional, timely, and accurate manner.
Document all inquiry activities in the appropriate reporting system.
Provide responses to inquiries in writing.
Knowledgeable in all major NPI and TPGS operating systems.
Identify processing deficiencies and initiate corrective actions.
Suggest ways to improve work processes.
Actively participate in ongoing training.
Participate in weekly meetings.
Be prompt, present, and actively participate in required meetings and training.
Complete assessments in a timely manner and to meet/exceed standards as outlined by management.
Seek learning opportunities.
Working knowledge of NPI regulations.
Working knowledge of processing systems.
Understanding of basic customer regulations.
Ability to work both independently as well as in a team environment.
Ability to assess workload, meet deadlines, and adjust as needed.
EDUCATION and/or EXPERIENCE
High school diploma or GED
Minimum six (6) months customer service experience preferred.
Excellent communication skills: verbal and written.
Comprehensive reading and interpretive skills.
Maintain professional telephone etiquette in a variety of call situations.
Basic mathematical skills preferred.
Research, analytical and problem solving skills.
Ability to organize and prioritize workload.
Basic PC skills.
Keyboard skills (typing, 10-key, alpha/numeric)
Proficient in Microsoft Office: Word, Excel, PowerPoint, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position the employee is occasionally required to reach with hands and arms; frequently required to talk or hear; and regularly required to sit and use hands. The employee may occasionally be required to lift up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment; moderate noise.
Seeking candidates that's fluent in English and Spanish for this role.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.