GDIT provides DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
The role of the Computer Support Technician is to provide second line support for all clients. The Computer Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services in person primarily but also via phone and email.
Essential Job Functions:
To diagnose and resolve software and hardware incidents, including operating system (Windows) and a range of proprietary and industry standard software applications. This work will be performed across multiple networks, both classified and unclassified.
To assist all our users with any logged IT related incidents when called upon.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document requests using the IT service desk system.
To install and configure new IT equipment.
To resolve incidents and upgrade different types of software and hardwar.e
To resolve incidents with workstations, printers, scanners, VoIPs, Desktop Video Teleconference (DVTCs)
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
General understanding of networking principles also desired.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
The technician would sit at Annapolis Junction office and would handle tickets at Annapolis Junction and Fort Meade as well as other tickets within a local 50-mile radius.
AA or equivalent & 5+ years related experience
Must have Top Secret/ SCI clearance with ability to obtain CI poly.
Must be able to meet customer facility COVID requirements
Security+ or other 8570 certification a must
9.1 certification (ITIL, A+, HDI-CSR, MS 365 cert)
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.