Pharmacy Technician-Lock-In Specialist

Clearance Level
Customer Service
Raleigh, North Carolina

REQ#: RQ70327

Travel Required: None
Requisition Type: Regular

GDIT is looking for a Pharmacy Technician Lock-In Specialist to support our NCMMIS program.

The Pharmacy Technician will take and process transactions by telephone, internet, and correspondence from customers and representatives. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison for customers. Maintains knowledge of company products and customer service processes.

Other responsibilities include:

  • Serving as the SME for the recipient lock-in program on the Pharmacy team.  

  • Performing adjustments to lock-in profiles at the request of recipients or providers based on program parameters. 

  • Responsible for working lock-in baskets and processing returned letters.  

  • Receiving escalated lock-in calls  

  • Must have excellent customer service skills and the ability to handle difficult situations and customers.   

  • Other duties as assigned 

Minimum Requirements:

HS or equivalent + 4 yrs related experience

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.