Senior Voice Network Engineer - Secret clearance

GDIT is seeking a Senior Voice Network Engineer to help support our Joint Service Provider Enterprise Transport Management - Next Gen (JSP ETM - NG) program at the Pentagon in Arlington, VA.

Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.

Responsibilities include but are not limited to:

• Responsible for the health and maintenance of a large, complex networking infrastructure.

• Providing network administration and operational support to more than 9000 network attached telephone devices.

• Provide comprehensive network administration, security enhancements and remediation, and troubleshooting of network devices such as routers, switches, and VoIP with a particular concentration on SIP.  

• Understanding of best practices pertaining to network security and may require the development, deployment, and integration of network security services.

• Provides problem and incident resolution, including dealing with software and hardware vendor technical support

• Deploy and maintain network hardware, peripherals, services, and settings in accordance with industry standards and project/operational requirements

• Performs daily system monitoring; verifies the integrity and availability of networking hardware, services, systems, and key processes; reviews system and application logs

• Documents and performs network upgrades and modifications during ASI windows

• Provides on-call troubleshooting and issue resolution as required

• Develops and maintains installation and configuration procedures

• Partner with the information security personnel to assess potential exposure to vulnerabilities, identify mitigation plans, and ensure compliance with enterprise security baselines and standards

• Acts as a liaison with other groups to provide information sharing pertaining to the needs of the diverse set of computer users supported by the client as a whole.

• Develop scripts and other automation solutions to aid in the completion of migration and integration tasks.

• Review problems to understand the root causes of issues and ensure proper fixes are implemented

• Provides phone support to users during the time of peak demand as needed.

• Inform management in a clear, concise, and timely manner of any customer or technical issues

• Be responsive and decisive on adjusting architecture as customer requirements and technology evolves

• Coordinate with on-site support personnel while troubleshooting

• Use enterprise service management tools to initiate, respond, and track service requests

• Create reports and analyze performance metrics

• Adhere to change management processes and procedures

Required Qualifications:

• Active Secret clearance

• 8+ years of related experience

• Bachelor’s Degree in a related field. Work experience considered in lieu of degree.

• DoD 8570 IAT Level II Certification or higher

• One or more of the following active network certifications:

  • Cisco Certified Network Administrator (CCNA)

  • Cisco Certified Network Professional (CCNP)

  • Juniper Network Certified Internet Associate (JNCIA-Junos)

  • Juniper Network Certified Internet Specialist (JNCIS-ENT)

  • Or Related Telephony Certification from Avaya, Nortel, AT&T, etc.

• Broad understanding of network infrastructure topologies, security policies, firewalls, and the L2/L3 switch, SBC, and router infrastructure

• Extensive experience troubleshooting, managing and monitoring the health of Cisco and Juniper routers and switches

• In depth knowledge of TCP/IP protocols.

• Experience deploying, managing, and troubleshooting network systems, switching, and routing protocol standards such as: TCP/IP, MPLS, OSPF, BGP, SDN, SIP, and 802.1x.

• Experience managing and troubleshooting DNS, DHCP, IPAM, and NTP in a large multi-site environment

• Experience using network management and analysis tools such as SNMP probes, network taps, and traffic analyzers

• Experience with Network Management & Performance platforms, such as NetScout, IBM NetCool, Solarwinds NMS products, NetBrain, Infovista

• Experience building configurations using CLI

• Experience with network security, including firewall, IDS/IPS, VPN, and vulnerability remediation

• Experience creating & updating network topologies using Visio

• Creating and documenting processes and creating work instructions

• Experience creating scripts to automate routine administration tasks

• Experience working directly with customers

• Experience with supporting teleworkers and remote access technologies

• Possess flexibility to operate in a highly dynamic environment while ensuring a high level of operational effectiveness

• Excellent verbal skills and ability to communicate effectively with people who have varying degrees of technical expertise

Desired Qualifications:

• Experience with DHCP deployment; Infoblox IP Address Management (IPAM) and DHCP preferred

• Experience utilizing Remedy ITSM

• Experience administering and troubleshooting server operating systems such as Linux, Windows, or UNIX

• Experience managing Cisco Prime/Junos Space

• Experience with LDAP/PKI preferred

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