ServiceNow Project Manager

Clearance Level
Project/Task Management
Arlington, Virginia

REQ#: RQ105113

Travel Required: None
Public Trust: Other
Requisition Type: Regular

We are GDIT, one of the largest IT and mission services providers to the government.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how government agencies operate. Our work depends on a ServiceNow Project Manager joining our team to support customer activities at Arlington, VA.

The ServiceNow Project Manager provides technical, administrative, and operational leadership to assigned project or task(s). They review status of projects and budgets, manage schedules, and prepares status reports. They assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.  The Project Manager is responsible for scope, cost, schedule, and performance of assigned project or task(s). Manages or directs resources required to perform assigned project or task(s).

Duties Include:

  • Shall be responsible for all reporting (such as SLAs, financial reporting, personnel), initiate onboarding, off boarding process, and supervision of contractor personnel.
  • Responsible for staffing and staff performance reviews
  • Organizes, plans, directs, staffs, and coordinates contract and subcontract activities as the authorized interface with the oversight manager, technical monitor, and government management personnel, and customer agency representatives; ensures compliance with Federal rules and regulations.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage coordination with cross-functional teams.
  • A minimum of three years demonstrated experience in leading ServiceNow implementations.
  • Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.
  • Responsible to address afterhours escalations impacting the outage to the ServiceNow environments
  • Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management.
  • Typically supervises assigned staff, may include subordinate supervisors.
  • Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting.
  • May also perform high level technical services on assigned tasks.
  • Conducts planning and provides recommendations to client on task workload.
  • Manages risk tracking process.
  • Attends customer meetings and may serve as client liaison
  • Interacts with vendors, other agencies, and other client staff on behalf of the client.
  • Coordinates development of deliverables and products.
  • Ensures quality assurance of project deliverables.
  • Maintains current knowledge of relevant technology as assigned.
  • Participates in special projects as required.


  • BA/BS (or equivalent experience),
  • 5+ years of related work experience in ServiceNow
  • Information Technology (IT) lifecycle management experience that includes five plus years of demonstrated experience leading ServiceNow implementations and ITSM process improvement initiatives.
  • Certification Requirements:
  • Project Management Professional, SCRUM Master, ServiceNow System Administration, and Micro Certified in Agile and Test Management.


  • 401K with company match
  • Challenging work
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.