Vaccination Info Call Center Representative

Job Description

General Dynamics Information Technology is providing critical support for citizens impacted by Covid-19 across our communities.  We have opportunities for Customer Service Representatives to support a Vaccine Information Center. If hired for this role, you will be provide citizens and healthcare providers with critical vaccine information, contact targeted populations for vaccination registration, and provide additional assistance as necessary while serving in a vital role that keeps our nation safe and secure.

In this role, you will support English and Spanish language inbound calls (bilingual ability not required) and inquiries from vaccine recipients, healthcare providers and other parties engaged in COVID vaccine administration. Inquiry types you will support in this role, and related duties will include:

• Responds to vaccine administration related questions
• Provides CVMS system (Recipient Portal) access/troubleshooting
• Manages misdirected inquiries (calls/web-based) that require transfer or referral
• Completes call guides, follows scripts; gathers, enters and verifies required information
• Adheres to established customer service and documentation standards within required time frames
• Adheres to established levels of service
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Attends telephone skills and program information training sessions addressing policies, procedures and the handling of confidential information related to personal information

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent; AND
• 1 or more years of related customer service and/or contact center experience
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
• Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
• Louisiana residency within a 60 mile radius of our Bossier City facility
• Experience working with fax machines, computer software, and telephone technology
• Outstanding interpersonal skills

WORK ENVIRONMENT:

• 100% remote, work from home
• Hours of Operation: Mon -Fri 7 am - 10 pm and Sat- Sun 8 am - 3 pm (requires shift work)

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.