LOCATION: Washington, DC **This position is 100% onsite
EDUCATION: BS/BA , highly desired
YEARS OF EXPERIENCE: 2-6 years of helpdesk experience
CERTIFICATIONS:Security + required within 6 months of starting
This service desk is 24/7. Occasional shift work may be required.
Provide program support as a Tier 1.5 Service Desk Technician
Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap.
Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
Support Microsoft Office 365 and Active Directory products
Use ServiceNow to document solutions clearly and accurately so that resolutions are pushed to the lowest level.
Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed.
Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable
Configures and installs desktop and laptop computers following standard procedures, isolates and resolves issues with individual workstations, answers user questions about hardware and software, and completes special projects and assignments.
**service desk is open 24/7/365, weekends / shift work may be required
**Must be able to pass a basic English Language assessment test
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.