Serve as the Network Operations Lead on an enterprise network operations contract. Responsible for organizing, directing, and managing multiple complex and inter-related transitional projects and manage a team of personnel at multiple locations. [Network Operations Manager for the US Department of Energy (DOE), Germantown, MD., Office of the Chief Information Officer; Energy IT Services program].
The Network Operations Manager role requires a highly motivated, resourceful and versatile leader with exceptional skills at building effective and productive professional relationships with the DOE Federal Customer, contractors, service vendors and sub‐contractors.
Must maintain expert level skills and knowledge of Enterprise IT Architectural methodologies, services, and industry best practices.
Provides task and assignment prioritization to all network operations team members and serves as the primary escalation point of contact for any performance or service impacting issues associated with EITS managed Network, Video, and Voice infrastructure or service.
Provides Enterprise IT Service Delivery recommendations and technical guidance related to network design, hardware selection, solution bill of materials, installation and implementation approach, ongoing operations and maintenance of Enterprise Information Technology Services and business enabling solutions to assure success of the Mission, Goals and Objectives of the Department of Energy. Establishes Network information requirements to develop enterprise-wide, large-scale networking infrastructure solutions. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.
Provides day to day direction to a diverse technical team of Network Systems Engineers and Network Operations Staff across the Network, Video, and Voice Operations teams. to maintain a distributed network infrastructure, including preventative maintenance, fault isolation, equipment and infrastructure installation projects, network connectivity, network performance, utilization and timely outage resolution and reporting. Evaluates workflows and network usage, organization and planning and develops appropriate corrective actions.
Responsible for recruiting, hiring, and maintaining fully qualified and trained technical staff to ensure effective operations as an integrated team and in compliance with DOE Federal mission, goals, objectives, and Contract Service Level Agreements.
The Network Enclave provides nationwide Wide Area Network connectivity to 38 field site locations as well as LAN, MAN services within the National Capitol Region(Washington DC / Germantown) and 3 data center / co‐location (Ashburn, Dallas, Culpepper) sites, and 20 field sites supporting communications requirements for IP Voice, Video and data transport services to the desk top across OCIO EITS managed unified network infrastructure.
To coordinate and perform the Network Services work on the contract, will lead a team of engineers to provide:
Highly available networks that customer voice, video, and data network service delivery business requirements,
Comprehensively managed WAN and MAN services as part of network operations services,
Managed Internet services to all end users,
Managed LAN solution [generally defined as design, engineering, integration, and management support for LAN services],
Wireless local area network (WLAN) infrastructure [via Wi-Fi] and maintain overall service quality,
Virtual Private Network (VPN) access into the managed LAN, MAN, and WAN solutions using industry standard best practices to maintain availability & quality, and
Support of Voice over Internet Protocol (VoIP) capabilities and shall integrate to the maximum extent practicable with messaging and collaboration solutions.
Timely and accurate communications to the customer,
Collaboration with incident response teams to mitigate severity events,
Coordination and cooperation across teams and departments to ensure that business and service-level expectations (SLAs, SLOs) are exceeded,
Targeted support to improve enterprise reliability, maintainability, availability, and recoverability, and
Drives exceptional customer service objectives, methods, and metrics.
BA/BS in a related field
Minimum 10-15 years of experience
Eligible to be cleared; prefer someone currently cleared at TS level
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.