IMAC Helpdesk Support

Clearance Level
Help Desk
Washington, District of Columbia

REQ#: RQ46651

Travel Required: Less than 10%

GDIT is looking for an Install Move Add Change (IMAC) Coordinator to support our federal client.  The IMAC Coordinator will perform coordination of delivery and setup services for laptops, printer, and monitors as well install software and perform end-user moves. Duties will also include working with Asset Management in conducting inventories and hardware audits.   Excellent opportunity for help desk agents looking to transition to Tier 2 support.

Essential Functions:

  • Review Daily reports and ensure on time deliver
  • Coordinate support for IMAC activities Schedule PC replacements
  • Desktop Support
  • Unpacking computers
  • Installing software
  • Setting up new computers
  • Removing old computers
  • Assisting surplus the equipment


  • Must have CompTIA A+ Training or Higher
  • 3 year of desktop support experience
  • Must have knowledge of IMAC (Install Move Add Chance)
  • Ability to communicate effectively in writing and orally



This position does require the employees to wear business casual attire Monday through Fridays (Business casual is a polo shirt, dress shirt and/or sweater, khakis or dress pants and business shoes).

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.