THIS POSITION IS NOT YET FUNDED. GDIT has a future opportunity for a Service Operations Manager Position. The program is an Enterprise Service Center that provides comprehensive service management, operations and reporting capabilities. The overarching philosophy of the ESC is as a one-stop source for initiating and resolving all Service Requests (Request Fulfillment), developing and managing all related technology solutions, and continually enhancing the customer experience though continuous service improvement.
The GDIT Service Operations Manager will manage the performance of service desk (Level 1) and desk side services (Level 2 and 3) to users in a dynamic forward leaning environment. The key customer facing Service Operations Manager will provide users efficient and timely first and second level support to ensure that service levels are achieved. The Service Operations Manager is responsible for overall coordination, daily operations, status reporting, and stability of the service desk and desk side support.
The Service Operations Manager establishes and implements project management processes and methodologies for new initiatives and enhancements to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
Responsibilities and Duties:
Required Qualifications:
Desired Qualifications:
Travel
Up to 25% travel may be required
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.