Provide on-site Tier I and II support for the administrative operation and maintenance of server hardware and software on multiple unclassified and classified networks. Maintains system security; executes practices and procedures; and monitors usage statistics and logs. Initiates troubleshooting and incident response procedures for system related problems. Performs technical troubleshooting to solve complex problems and documents all solutions to assist in handling future similar problems in the Knowledge Base library. Addresses requests in priority order; tracks through to resolution and documents all work tasks; projects; assignments; etc in the customers ticketing systems. Escalates unresolved issues to senior administrators/engineers for resolution as needed. Identifies and suggests necessary solutions or process changes to improve efficiency. Develop and maintain an in-depth knowledge of server infrastructure to include Microsoft and other platforms as well as all supported enterprise applications and services. All support shall comply with applicable DOD regulations and site procedures. DESIRED QUALIFICATIONS: BA/BS, 5+ years experience
Knowledge; Skills and Abilities
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.