GDIT Careers

Join GDIT to provide rapid resolution of technical issues, critical to mission support of our DC-based customer.

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About Our Help Desk Technicians Roles

Responsibilities for Help Desk Technicians include:

  • Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap.
  • Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
  • Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
  • Support Microsoft Office 365 and Active Directory products.
  • Use ServiceNow to document solutions clearly and accurately.
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