GDIT Careers

Join GDIT to provide rapid resolution of technical issues, critical to mission support of our DC-based customer.

Join GDIT and make an impact providing crucial mission support to senior leadership in our Federal Government. We have several immediate openings for Tier 1 and Tier 2 Service Desk technicians holding current TS and TS/SCI clearances. Apply today to discover how you can directly support our national leadership and make an impact on our nation.

About Our Help Desk Technicians Roles

Responsibilities for Help Desk Technicians include:

  • Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap.
  • Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
  • Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
  • Support Microsoft Office 365 and Active Directory products.
  • Use ServiceNow to document solutions clearly and accurately.
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