About Our Help Desk Technicians Roles
Responsibilities for Help Desk Technicians include:
- Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap.
- Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
- Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
- Support Microsoft Office 365 and Active Directory products.
- Use ServiceNow to document solutions clearly and accurately.