Mission Solution

Agentic AI for Customer Experience

Agentic AI transforms responsiveness of government services by empowering digital agents to quickly resolve requests and improve customer experience.

Hundreds of millions engage with the government for the services they need. AI agents are the next evolution of AI enabling smart government operations, completing tasks independently with human oversight to improve the citizen experience.

Reduction in volume of calls, $12M in saving

AI agents deployed for citizen services at a large federal agency

Hours saved using AI agents, annually

Mission Solution Features

Harness AI agents for faster citizen services.

AI-Assisted Decision-Making

GDIT’s Agentic AI reduces manual workload so agencies can deliver services faster.

Enhanced Self-Service

Automated ticket status tracking increases visibility, speed to delivery and customer satisfaction.

Human-in-the-Loop Confidence

Preserves oversight while boosting workforce efficiency.

Continuous Learning Systems

Adapts to evolving missions and policy updates automatically.

Scalable Architecture

Grows with agency needs without adding operational burden.

Resource Consolidation

Analyzes usage patterns to ensure human resources are deployed to higher-tier issues and IT resources are managed effectively.

CASE STUDIES

Agentic AI for customer experience in action.

GSA Case Study

AI Powers a More Responsive GSA Helpdesk

Millions of users rely on General Services Administration systems, creating high call volumes at service desks. GDIT collaborated with GSA to deploy an AI-powered virtual agent that now handles 1 out of every 3 inquiries, providing immediate answers to common questions.

Navy Case Study

Transforming Navy Services Through Secure AI

The Navy Program Executive Office for Digital and Enterprise Services is the Navy’s enterprise-wide information technology acquisition arm. Today, it is working to digitally transform key systems in order to evolve and deliver modern capabilities and technologies that will enable the Navy to maintain its competitive edge while also meeting demands from its user communities.

Latest

The latest from us on agentic AI for customer experience.

Press Release

Artificial Intelligence, Cyber, Cloud, Smart Government, Agentic AI for Customer Experience, Partners

GDIT Expands Collaboration with Google Public Sector to Drive Mission AI Solutions

3 MIN Read

Artificial Intelligence, Cyber, Intelligence, Homeland Security, Agentic AI for Customer Experience

AI, Data, and Scale: Transforming Cyber Defense

4 MIN Read

Artificial Intelligence, Agentic AI for Customer Experience

How AI Is Bringing What Matters into Focus