ServiceNow Developer SME

Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Developer SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, custom scoped applications, and workflow automations using key modules such as key modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps
• Create and review complex JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows to automate processes and meet business requirements
• Build and maintain data exchanges connecting ServiceNow to other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
• Customize user interfaces, forms, and workflows to align with business needs
• Establish development standards, perform architecture and code reviews, approve critical changes, and mentor team members
• Lead platform patching, major version upgrades, testing (via Automated Test Framework), and deployment pipelines
• Oversee and guide the performance of administrative tasks, such as user and role management, system maintenance, and health checks
• Supervise and promote end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Translate business and mission requirements into functional technical specifications and advise leadership on platform roadmaps
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer SME must have:
 

● Education: Technical Training, Certification(s) or Degree
 

● Experience: 10+ years of related experience
 

● Required Skills:

• Deep, proven expertise in developing and customizing ServiceNow applications and modules, especially ITSM
• Expert-level proficiency with integration methods like SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming them
• Expert scripting skill with at least one language – preferably JavaScript
• Deep understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Superb analytical, problem-solving, and debugging skills
• Keen understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Demonstrated ability to identify, understand, document, and create functionality aligning with customer value streams
• Proven ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers
• Effective organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board
• Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders
• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots

● Required Certification:

• ServiceNow Certified Systems Administrator

● Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)

● US Citizenship Required

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
 

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA