Customer Service
Cxone
Information Technology (IT) Support
ServiceNow Ticketing System
Troubleshooting
Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.
Seize your opportunity to make a personal impact as a Help Desk Technician I supporting GSA Assist. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter.
Working Hours - 11AM EST until Shift end (8 hours shift)
A DAY IN THE LIFE OF A HELP DESK TECHNICIAN I, YOU WILL:
Provide technical assistance and support to computer users
Provide IT support to resolve and document problems, using appropriate ticketing systems
Escalate problems to the appropriate organization or process, when required
Provide follow-up actions with customers to ensure resolution of incidents or requests
Provide assistance concerning the use of computer hardware and software, applications, including printing, installation, word processing, electronic mail, and operating systems.
Provide professional and responsive customer service to users
AS A SUCCESSFUL CANDIDATE, YOU ARE:
Customer service oriented with exceptional organizational skills
A skilled communicator with the ability to communicate at all levels of the organization both written and verbal
A resolute problem-solver who thrives in a fast-paced high energy environment
WHAT YOU’LL NEED TO SUCCEED:
A high school diploma or equivalent; AND
3 or more years of related experience
Basic knowledge of PC/networking environments including: installation, testing, diagnostics, repair, and troubleshooting
Quick learner - Learn the application, its components, workflows and provide technical support to users.
Good understanding of Customer Support software including Voice, ticketing system(ServiceNow preferred), ticket priority and SLAs, basics of ITIL.
Experience working on Google Suite or O365 suite of products.
An ability to obtain and maintain a public trust
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
3 + years of related experience
* may vary based on technical training, certification(s), or degree
None
The likely hourly rate for this position is between $22.95 - $31.05. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans